To get trustworthy along with you, at this time, I feel the ideal Option would be for Empire-Today to come back to our household, take out the entire carpet and pads that you've got installed. My reasons are this:
We realize your frustration, and wish to further support you. Unfortunately, we’re not able to Track down your account with the knowledge supplied. You should electronic mail us at customersupport@ empire-today.com with the two your account and make contact with information and facts, so we are able to follow up with you.
First of all, We missing our carpet in Hurricane Irma And eventually got the money to acquire extra. So we assumed. I are seeking to get carpet installed since November seventh, 2017. We scheduled an appointment for 5-7pm and a agent did not demonstrate. We rescheduled for November 9th and he or she showed, we told her we ended up serious about the purchase and to maneuver forward Using the sale. A consultant was supposed to get in touch with us November tenth and routine the carpet and vinyl installation for November 13th and 14th. There was no phone get in touch with and we left numerous voicemails for any person in the office to phone us again for your installation. The installation dates came and went and we ongoing to call leaving voicemails and operate purchase numbers were being put by means of customer service. We have been trying to get flooring by Thanksgiving resulting from family members coming to town. We experienced Thanksgiving on concrete floors and manufactured the most effective of it masking it with towels and blankets for kids attending.
We apologize for the lack of observe up which you’ve obtained, and we’ll be seeking into your worries at once.
They termed out due to holiday getaway. Like I don’t want to get a great getaway with my household myself So I have my parents who will be from outside of town listed here. My toddler baby whom just received from the healthcare facility without having where to slumber.
He explained to me the carpet installers weren't the schedulers and they must not have instructed me that they might be back again at 9:00 AM. Terri even informed him that we'd be prepared to routine it at a afterwards day if he would honor their promotion which was to hold the instillation accomplished by Thanksgiving or it was cost-free.
LANTANA, TEXAS -- So back in July 2015 we alter the floors of the house we acquired just before shifting in. We got engineer hardwood flooring. That point the working experience was ok. Crew did the job in time etc. They glue down the floor. We experienced some problems with regions sounding hollow plus they arrived produced holes and injected additional glue. But edges within the wood began to peel off a little bit. I identified as and they came to fix it (about three periods) after that I just kept on utilizing the markers they gave me so it wouldn't exhibit much. Well just after two a long time it was unattainable to keep accomplishing that. Boards were cracking all round the house and edges peeling more.
We under no circumstances want our customers to truly feel in this manner. Be sure to e-mail your problems and account info to customersupport at empire-today.com, and point out Headquaters in the subject line so we might further more help you.
November 15, 2017 at 5:38 pm Our problem is further than absurd….installer didn’t place the rest room on restricted after setting up flooring. I termed & e-mailed Empire telling them about this & that we have been likely to get mold given that the drinking water was seeping beneath the floor. After a few mo. they last but not least arrived & tore out the ground * uncovered out there was mold. We lived Along with the mold for one more few mo. right before somebody came out to deal with it. Now I hold contacting & calling bc a few of the drywall was taken out. Last but not least they referred to as & informed me to find a drywaller, which wasn't my career.
I plan on creating a letter for your CEO, Keith Weinberger. I have managed customer complaints for one among the most important banking companies in New Jersey.
September 1, 2017 at three:13 pm I am writing in regard towards the operate done on installation of tile in two loos and an entryway very last 7 days! The task was so improperly finished that we now have restore function to perform. Mortar was remaining all over floors, and specks remaining which will only be cleaned by getting down and cleansing with wire brush, tile by tile. Grout was put Beneath the baseboards which now glance dirty, mortar was remaining all over baseboards, walls, and toilets, tubs, and doors. Damage was accomplished to one wall which have dings on them. Some pieces of tile are certainly not even and sticks up! Incredibly obvious. This is the vacation around difficulty, because it’s correct from the doorway! Expended 3 hrs cleaning just to be able to get into bed and use the toilets.
Thank you for generating us conscious of this matter. We’ll be even more reviewing your issues, and we’ll be in connection with you quickly.
After the carpet was set up I felt the real difference within the padding. What she didn't state was the new padding was INFERIOR into the padding I had now. It felt as if I had been strolling on cement. It is apparent while in the photos I took of the ground molding and the stair molding thehorizontal traces as the carpet was so much reduce.
It is actually roughly six:30pm EST and also have not received a connect with back. It is obvious that your local staff doesn’t possess the very same degree of urgency, and price customer loyalty as I suspect empire today carpet review your corporate office does.